Reference

Terms and Conditions That Cover How We Work

These terms set out your rights and responsibilities when you use tumbola, including how your account is opened, how funds move through PayPal, Venmo, or Play+, and what happens if something needs to be resolved.

Account eligibility by statePayPal, Venmo, Play+ coveredMobile and browser accessAccount security obligationsContact path for disputes
tumbola Terms and Conditions That Cover How We Work
REACH OUR TEAM

Contact Us About These Terms

Team online

Live Chat

Open the chat icon inside your account for questions about specific clauses, payment holds, or account restrictions. Our team handles terms queries directly in chat.

Email Support

Send detailed questions about your rights under these terms to our support address. Include your account ID so we can pull your transaction and account history quickly.

Account Help Center

The Help Center inside your account lists common terms questions with step-by-step answers, covering PayPal withdrawal holds, account verification, and state eligibility checks.

HOW WE HANDLE YOUR ACCOUNT

Security, Data, and Account Integrity

Account Security

Your account is protected with password authentication and, where available, two-step verification via your mobile number. Never share your login — any session under your credentials is your responsibility under these terms.

Data Retention

We retain account and transaction records as required by applicable state regulations. Payment records for PayPal, Venmo, and Play+ transactions are kept on file and accessible to you through your account history tab.

Cookies and Session Tracking

We use session cookies to keep you logged in across devices and to remember your preferred payment method. You can manage cookie preferences through your browser or the account privacy settings.

Requesting Changes or Closures

If you want to update your registered details, request a data export, or close your account, contact support through live chat or email with your account ID and the specific request in writing.

Terms and Conditions Questions Answered

Here are the questions we get asked most about how these terms work in practice — covering account access, payment rules, and what to do if you think something was applied incorrectly.

Yes. Whether you're on the mobile browser or the app, the same terms apply. Your account, payment history, and any account restrictions travel with your login across both.

We can update terms at any time, but we notify you of material changes via an in-account message and by updating this page. Continuing to use your account after that notice counts as acceptance.

If your account is suspended for a terms violation, any pending balances are reviewed before release. Funds tied to disputed activity may be held pending investigation; we'll communicate the reason and timeline through your registered email.

Access depends on your state's laws for online casino and sportsbook activity. We check your registered state at sign-up and again at login. If your state is not currently eligible, the platform restricts access automatically.

No. These terms explicitly prohibit duplicate accounts. Creating a second account under a different email or payment method — including a separate PayPal or Play+ card — is a violation and may result in both accounts being closed.

Contact us through live chat or email with your account ID and the specific transaction or decision you're questioning. We'll review the record and respond with our findings in writing within a reasonable timeframe.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.