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Explore the Rules That Cover Your Account

Everything that governs how your tumbola account works — terms of use, privacy rights, data handling, and how to reach us with questions — lives here. Access to our platform depends on state law and is available only where local law permits.

Terms of UsePrivacy PolicyAccount RightsState EligibilityContact Paths

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REACH OUR TEAM

Open a Line to Our Legal and Account Support

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Live Chat

Start a live chat session from your account dashboard. Our support team can walk you through any clause in our terms, privacy policy, or account rules.

Email Support

Send us a message at our support address for written responses on legal questions, data requests, or account-closure inquiries. We aim to respond within one business day.

Account Help Center

Our in-app help center holds the full terms document, privacy policy, and state eligibility details. Find it under Account Settings on any device.

Browse Our Terms and How They Apply to You

tumbola Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Our terms of use set out what you can and cannot do with your tumbola account. They apply from the moment you open an account and cover everything from how your wallet balance is held to how PayPal, Venmo, and Play+ transactions are processed on your

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behalf. Jurisdiction matters here: access is permitted only in states where online casino and sportsbook activity is authorized under local law, and it is your responsibility to confirm your state qualifies before opening an account. We may update these terms when product features change or when
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state-level legal requirements shift. When that happens, we post a notice in your account dashboard and the updated version takes effect within the window stated in that notice. If you keep using the account after that date, you are accepting the revised terms. For payment-specific terms
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— including how pending PayPal transfers are handled or how Play+ prepaid card balances clear — the relevant section of the full terms document applies, not just this summary. Your continued use of Venmo or any other linked wallet after a terms revision confirms your acceptance.
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Questions about a specific clause? Our support team can point you to the exact section.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

HOW WE HANDLE IT

Switch On Your Account Security and Privacy Controls

Your account data is stored with encryption in transit and at rest. We do not sell your personal information to third parties, and we limit data sharing to what is operationally required — for example, sharing transaction data with PayPal, Venmo, or Play+ to process a withdrawal. You can request a copy of the data we hold on you at any time through the privacy request form in Account Settings.

Data Retention

We keep your account records for as long as required by applicable state law. Once that period expires and your account is closed, we delete or anonymize your data.

Cookie Policy

We use cookies to keep your session active across devices and to remember your wallet preferences. You can manage cookie settings from the browser or app at any time.

Account Security

Two-step verification is available for all accounts. We recommend enabling it under Security Settings — it takes under a minute and applies on both mobile and desktop login.

Data Requests

Submit a data access, correction, or deletion request through Account Settings. We confirm receipt within 48 hours and complete the request within the window required by your state.

Browse Answers to Your Policy Questions

These are the questions we hear most often about our terms, account rights, and how we handle your data. If your question is not here, live chat or email gets you a direct answer fast.

Access depends on your state's law. Open Account Settings and check the eligibility confirmation step — it tells you clearly whether your state is currently supported.

Go to Account Settings, select Privacy, and submit a data access request. We confirm receipt within 48 hours and deliver your data file within the timeframe your state requires.

Yes. Submit a deletion request through the Privacy section of Account Settings. We retain only what state law requires us to keep, then delete or anonymize the rest.

Payment transactions via PayPal, Venmo, and Play+ are governed by the Payments section of our full terms document. That section covers processing windows, reversal conditions, and wallet-balance rules.

We post a notice in your account dashboard and state the effective date clearly. Continuing to use your account after that date means you accept the updated terms.

Start with live chat for a quick clarification, or email us for a written response. Our team can direct you to the specific clause and explain how it applies to your account.

Reference

Legal

Access may be available only in states where local law permits.

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Explore the Rules That Cover Your Account

Open a Line to Our Legal and Account Support

Live Chat

Email Support

Account Help Center

Switch On Your Account Security and Privacy Controls

Browse Answers to Your Policy Questions

01 Is tumbola available in my state?

02 How do I request a copy of my personal data?

03 Can I ask tumbola to delete my account data?

04 How are PayPal and Venmo transactions covered under your terms?

05 What happens when you update your terms of use?

06 Who do I contact if I have a dispute about a legal clause?

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